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Frequently Asked Questions

Frequently asked questions about MSD Markets

Holla at┬áif you’ve got more questions and we’ll do our best to answer.

This couldn’t be easier.

You can register as a trader with MSD right here on the website. Simply click on the “Register with MSD” link in the top navigation menu or click here.

You will need to provide some standard documentation during the registration but once that is done your account will be verified and activated within 24hrs by the MSD registration team.

You will then ready to trade!

To register with MSD Markets you will need to provide documents so that we can do a few standard checks and verify your information.

All traders must provide:

  • Proof of your identification (Driving licence, Passport or EU ID card)
  • Proof of Address (Utility bill, council tax bill or bank statement)
  • Copy of your insurance cover

If you intent on vending food or drinks then you must also provide:

  • Food hygiene certificate

These can be scanned versions, digital versions (PDF or similar) or a clear digital photo of the document)

You upload these documents directly when filling out our online registration form.

If you need to make a complaint or have an issue with your service then you can contact our dedicated online support team by clicking the customer support links on the bottom of this page and the contact us page.

Alternatively you can click here.

This is a simple fix.

If you have forgotten your login password you can simply click the “Lost your password?” link on the login page. Alternatively you can click here.

You will be asked to enter your username or e-mail address and then the system will automatically send you a password reset email.

Click here to view our full terms and conditions.


Have an issue or complaint?

Message our support team

Contact Support